Customer Services

Shipping & Delivery

We operate a 'fair shipping policy', this means that we endeavour to charge the correct amount for your order. We do not use the delivery charge as a way of making money out of your order.
We will endeavour to provide the best service we can via our couriers. We can not be held responsible for any consequential losses due to late delivery.
Goods normally despatched next working day.
We will make every effort to deliver orders within the delivery option requested at the time the order was placed.
However we cannot guarantee this and we will not accept responsibility if your order is delivered outside this time.
We can not be held responsible for any consequential losses for lost or miss directed parcels due to any circumstances outside of our own control.

  • UK Mainland : Next Day - £10

Our shipping charges do not increase with number of items ordered. Next day delivery means next business day, weekends and Bank Holidays are excluded. If your order was placed before 14:00 and you selected next day delivery, your order will be shipped the same day. If your order was placed after 14:00 and you selected next day delivery, your order will be shipped the next business day.

Privacy & Security

iNet Group Ltd do not disclose buyers information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. Data collected by this site is used to:

  • Take and fulfil customer orders
  • Administer and enhance the site and service
  • Only disclose information to third-parties for goods delivery purposes

We treat all our customers privacy and security as high priority; we do not store any credit card details and use Payment service providers WorldPay and PayPal. We comply with the Payment Card Industry Data Security Standard to ensure you can shop safely and securely with iNet Group Ltd.

We will use your email address to keep you up to date with your order status and may email you with our latest offers. We do not share email addresses with any 3rd parties.

Returns & Replacements

We attempt to Guarantee all goods purchased from this web site. Any goods purchased that are unused and still in the original packaging may be returned for a full refund, no refund for post and packing charges will be made unless goods are faulty. All returns are to made at the customers own risk, so we advise you use a reputable recorded delivery service.

Ordering

Making a purchase could not be easier. Just browse our catalogue, click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Checkout" and you will be asked for a few details that we need to be able to satisfy the order. You will also be able to get a shipping quote from the system before committing to making a purchase. Sometimes we may have to cancel your orders if we are out of stock, we will contact you to discuss it immediately.

  • We accept credit and debit card payments. 
  • We accept Visa, Mastercard, Switch & Solo.
  • You may send your credit card information via phone, fax, snail mail or over the Internet.

Payment, Pricing & Promotions

We treat all our customers privacy and security as high priority; we do not store any credit card details and use Payment service providers PayPal and Secure Trading. We comply with the Payment Card Industry Data Security Standard to ensure you can shop safely and securely with iNet Group Ltd.

We will use your email address to keep you up to date with your order status and may email you with our latest offers. We do not share email addresses with any 3rd parties.

Viewing Orders

If you check out as a registered customer you will gain access to the online accounts from the link at the top of the website, you will also be emailed order updates.

Updating Account Information

Available for registered customers who can login into their account to make any necessary changes.

Tax Charges

20% VAT will be added when you checkout your order..

Credit/Debit Card Security

All payment details are collected in encrypted format externally via WorldPay or PayPal. We do not store your payment details on our website.

Guarantee

We attempt to Guarantee all goods purchased from this web site. Any goods purchased that are unused and still in the original packaging may be returned for a full refund, no refund for post and packing charges will be made unless goods are faulty. All returns are to made at the customers own risk, so we advise you use a reputable recorded delivery service.

Contacting Us

If you need to reach us, please email using email address sales@inetgroup.co.uk.  Alternatively you can call us on 0208 004 5522 or write to us at iNet Group Ltd, Unit C8, Star Business Centre, Marsh Way, Rainham, RM13 8UP.